An insurance company's response to a claim that the doctor operated on the wrong side of the shoulder.
There's lots made in the media about so-called frivolous lawsuits. No one ever writes about the medical malpractice insurance companies that assert really, really frivolous defenses.
Here's a case where the doctor operated on the wrong side of the shoulder. The patient later had to have the correct operation performed.
Here was the insurance company response. (after months and months of "review.")